Testimonials for Quality 1st Basement Systems

I was very satisfied with work. Installation crew and office staff were very good and professional. I went with your company because you had the best product and lowest price.

My previous attempt to resolve my water problem failed, so my neighbors recommended I go to Quality 1st. The salesman was excellent, the crew was very professional, and now my basement is dry and finally fixed.

Quality 1st basement systems has very knowledgeable and helpful workers. I am a very satisfied customer.

I first approached Quality 1st Basement Systems because the house that I was interested in buying had a lot of water damage to the crawl space. After getting Quality 1st's number from my home inspector, I decided to give them a call. I was very happy with how easy it was to get in touch with the office, and set up an appointment. When the salesman came out, he was very professional, and knew how to solve my problem. The installation crew was also very good, and fixed my crawl space. Overall I am very satisfied with Quality 1st, and I am happy with my new waterproofed crawl space.

Sha'Chon came out to service the pump that was installed by the previous home owner.  He took his time to explain everything to me, as I am a new home owner.  He was very patient, very honest, and extremely knowledgeable.  After our discussion, I decided to replace the pump, battery and battery backup, as they were older and we have a very high water table near the house with active sump drainage throughout the day.  His team arrived on the scheduled day on time, did their work and were very professional.

Service is very professional. Great Service. 

A truly professional company. Service was completely reliable. Workers were very courteous and informative. While I dreaded this process, I felt amazingly happy when it was done. Plus, the mess was minimal. They cleaned up after themselves perfectly. A+

Nick came to do an annual service and to check on a non-functioning dehumidifier. He called with an estimated time of arrival, arrived on time, performed all of the work, and communicated with me throughout.

Quality 1st Basement customer care/services are excellent. As a new home buyer, I will definitely recommend this company to others. They expedited a service tech "Justin" to fix a problem. Unfortunately, some items needed to be replaced however Justin advised he had the replacement parts inside the van and would be able to start right away. This is true customer service most companies would have you wait or order parts but Justin advised they keep their vehicles stock so there isn't any delay for repair. Justin also indicated we can request him for future services since we are happy with his services. I have worked in customer service and happy to see this company practice making customers completely satisfied. Five Stars

It is always a pleasure to deal with your service techs, I can truly appreciate the fact that you train your employees and they go beyond what is asked of them. Than You !

Andrew was super helpful with diagnostics and needed installations and recommendations without pushing for any unnecessary products. We’ve used Quality 1st for years for this reason.

These guys are fantastic, I cannot say enough good things about them! We have used them twice now in two different homes in New Jersey and have had no issues whatsoever. They saved our first house in Bridgewater from massive flooding issues to the point the basement could be finished without worry. They have been prompt, courteous, and the quality of the work is top-notch. Steve Roldan even helped me with how to introduce a toothbrush to my 9-month-old and it worked like a charm!

I was very satisfied with the work Quality 1st has provided my basement with. The installation crew and the office staff was excellent.

Dan McNally (salesman) did an excellent job at arriving promptly for the appointment. He was very clear in describing the work that needed to be done. Victor (foreman) was very competent and polite. I am extremely satisfied with the job that was provided by Quality 1st Basement systems.

I initially discovered Quality 1st with a quick online search and decided to choose their company because I noticed they were a company that specialized in basement waterproofing and met all of my needs. Overall, I am very fulfilled with the work done at my home by Quality 1st. My salesman was courteous and competent, he helped me choose the best products. Victor Leon and the installation crew was nice, clean, respectful and effective.