When I called to make my appointment for a yearly check-up of my pump the gal was SO NICE. Very chatty.... even though it was late on a Friday afternoon :)
Nate installed two new pumps and a battery for me. He never minded my dumb questions and explained everything to me very thoroughly. I know have a better understanding of what my pumps actually do.
Nate had a lot to clean up with my old pump and you can't even tell he was down there. I appreciate that!